Terms & Conditions

TERM RE-ENROLMENT & FEES

Enrolments are emailed 2-4 weeks prior to the commencement of each term.  In order to secure your spot in the group, fees must be paid in full prior to the commencement of each term.  Term fees will differ each term depending on the number of weeks in the term.  Term dates are in line with the Victorian Government School Dates.  Make-up lessons are conducted during the last week of the term.

If you are experiencing financial difficulties please contact us and we will arrange a payment plan for you.

Please let NANDM know 3 weeks prior to the end of the term if you would like to make a change to your class or if you do not wish to continue with your lessons for the following term.  Please email coaching@nandm.com.au.

PUBLIC HOLIDAYS

There is NO coaching on Public Holidays, you will NOT be charged for these lessons, therefore you will not need a make-up lesson.

MISSED LESSONS AND MAKEUP LESSONS POLICY

If students cannot attend a lesson they must notify NANDM via text message or email 12 hours prior to the commencement of their lesson, otherwise, no make-up lesson will be given.

Lessons missed for any other reason than a School Event, Illness, Injury or Travel will not be given a make-up. 

In the event that NANDM has to cancel a lesson, a make-up lesson will be arranged.

NANDM have the right to conduct make-up lessons at an alternative time or day to the student's normal lesson time.  Make-up lessons will be conducted during the term or during the last week of the term, if required.

WET WEATHER POLICY

In the case of wet weather, lessons will be cancelled, no indoor lessons will be conducted.  NANDM will contact you via text message 15 minutes prior to your scheduled lesson time notifying you of the washout.  Students are expected to turn up as normal unless they receive text messages from the coaches.  Make-up lessons will only be given if the coaches cancel the lesson.

EXTREME HEAT POLICY

In the case of extreme heat with temperatures above 36 degrees at the time of your scheduled lesson, it will be cancelled.  NANDM will contact you via text message 15 minutes prior to your scheduled lesson time notifying you of the heat out.  Students are expected to turn up as normal unless they receive text messages from the coaches.  Make-up lessons will only be given if the coaches cancel the lesson.

EXTENDED ILLNESS OR INJURY

If a student experiences an extended illness or injury (for 3 or more weeks) NANDM will credit lessons to the following term.

TRAVEL

Please notify NANDM at the start of the term if students are going to miss lessons due to travel arrangements.  NANDM do not credit lessons missed due to travel, however, make-up lessons will be offered.

​CREDITS AND REFUNDS

NANDM do not credit or refund missed lessons.  In the case of an extended illness or injury (for 3 or more weeks) NANDM will credit lessons to the following term.

MEDICAL CONDITIONS

As lollies and chocolates are given out during prize week and food and drink is provided at events such as the Christmas BBQ NANDM must be advised if students have any medical conditions or allergies that they need to be aware of.  This can be done on the enrolment form, via email or text message or in person.

NANDM take no responsibility for consequences that may occur if they are not communicated any prior medical conditions or allergies. 

DISCOUNTS

NANDM support those who are committed to their tennis and families with multiple students wanting to play tennis.  The following discounts apply for Group and Private Lessons -

 

• Students that participate in two sessions per week receive a 10% discount off their total term fee.
• Families with two students participating in one session each per week will receive a 10% discount off their total term fee.
• Families with three students participating in one session each per week will receive a 12.5% discount off their total term fee.
• Families with two students participating in two sessions each per week receive a 12.5% discount off their total term fee.
• Families with three students participating in two sessions each per week will receive a 15% discount off their total term fee.
• Families with four students participating in one session each per week will receive a 15% discount off their total term fee.

GROUP SIZE

Hot Shot Red Ball Group Lessons:          Maximum 5 students per group

Hot Shot Orange Ball Group Lessons:     Maximum 5 students per group   

Hot Shot Green Ball Group lessons:        Maximum 4 students per group

Junior Coaching Group Lessons:             Maximum 4 students per group

​PROMOTIONS

All new Hot Shot students receive a FREE t-shirt and racket when they enrol and pay their fees for the full term of coaching.

NANDM run different promotions through the year and offer a FREE trial lesson for new participants only.

​SOCIAL MEDIA

Photographs taken at events such as the Holiday Clinics and the Christmas BBQ are displayed in the club, on NANDM's website and on the Hurstbridge Tennis Clubs Facebook Page.  Please give NANDM permission to do so on the enrolment form, via email, via text message or in person at coaching.

PERSONAL INFORMATION

In order to register students for Tennis Victoria endorsed programs such as Hot Shots Tennis, personal details may be required.  Please give NANDM permission to do so on the enrolment form, via email, via text message or in person at coaching.

CODE OF CONDUCT

NANDM treat all students fairly and with respect.

NANDM do not accept bullying or inappropriate behaviour such as swearing or throwing of tennis rackets.  Students displaying such activity may be asked to sit off or pick up balls.  If it becomes an ongoing issue parents will be contacted to discuss the matter further.

Only participating students are allowed on the court unless NANDM has given permission to a family member.

EQUIPMENT

NANDM expect all students to wear workout gear and trainers (or acceptable footwear) at their lessons.  It is also recommended to bring a hat and water bottle.  During the warmer months please apply sunscreen prior to your lesson.  If you don't have your own tennis racket you can borrow one.